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About a month I ordered a "fruit salad tree" from the Gardeners Collection. According to the website, these trees ship at 3-4'. Mine arrived yesterday and is less than 10"!! It's amusing, the tag on the plant says "Product #3002, Fruit Salad, 3 -4'..." I've tried calling, have sent them email and no response yet. I really would just like to receive the product I ordered. My kids were so excited about this unique, quirky tree - this is just so very very disappointing.

I will wait for a day or two and if I still have no response from customer service, then I will file a claim with my credit card company.

Ugh.

This reviewer shared experience about bad quality and wants this business to have the product delivered as the author lost $28. The author is overall dissatisfied with Gardeners Collection and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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drlwalker
#1162127

So, after numerous attempts, I was able to reach customer service.They have agreed to send me a replacement.

Honestly, they have been much more responsive than I anticipated after reading the other reviews.

While I am sorely disappointed in the product I received, customer service has been very good.

When I receive the replacement, I'll post an update.

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